Security: Authentication
How do I configure Single Sign-On (SSO) in Element451?
How do I configure Single Sign-On (SSO) in Element451?
Element451 supports SSO for both internal users (staff/faculty) and external users (students/contacts). You can configure SSO by adding your institutionâs SAML2 metadata in SSO Authentication Settingsâa fully self-service process.
Key Considerations:
NameID Mapping: Ensure the SAML2 NameID attribute is mapped to the emailAddress value in your IdP settings.
Matching Email: The email address used for SSO must match a user account in Element451 for successful login.
For step-by-step instructions, visit our help article: Configuring + Managing SSO.
User Management
Whatâs the difference between deactivating and deleting an internal user? And when should I delete?
Whatâs the difference between deactivating and deleting an internal user? And when should I delete?
Deactivating: Keeps all historical data intact (messages, tasks, activities, analytics). The internal user canât log in, but their records remain in the system.
Deleting: Permanently removes the internal user and all related data. Any places where they were assigned (tasks, conversations, etc.) will display as âdeleted user.â
When to deactivate:
When you want to retain historical records for reporting, compliance, or audit purposes.
When an internal staff member leaves, but you need to preserve their task and conversation history.
When to delete:
When youâre certain that all related data is no longer needed.
To permanently remove test or duplicate records that have no historical value.