Element451

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How to use the help center, frequently asked questions, and more

General

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Stay up to date with the latest product and feature updates, enhancements, and bug fixes—all in one place.

Feature Releases

Ty Fujimura

Discover AI-powered playbooks that simplify higher ed operations and boost efficiency with Element451’s agentic approach.

This collection provides essential resources for creating and managing your applications. Learn how to effectively configure settings, create supplemental forms, and automate notifications. Each article is crafted to ensure a smooth transition from submission to decision, enhancing both the applicant's journey and your administrative efficiency.

Applications

This collection equips you with everything you need to start scheduling one-on-one meetings with students, colleagues, and other stakeholders. Discover how to set your availability, link your calendars for real-time updates, and use personalized booking links to streamline the scheduling process. Enhance engagement with automated reminders and reduce no-shows efficiently. Get started and transform how you manage appointments today.

Appointments

Unleash the power of AI with our Bolt AI, featuring help articles on Bolt Agents, Bolt Discovery, and more—your AI-powered tools built right into Element451. These tools combine state-of-the-art natural language models with deep CRM integration to deliver personalized, multilingual, and round-the-clock support.

Bolt AI

Explore how to create personal and effective email and SMS campaigns.

Campaigns

Alerts surface signals that may require intervention, and Cases organize the work to resolve them.

Case Management (Beta)

This collection provides detailed insights into using Live Chat, SMS, Email, and In-App Calling effectively. Learn to manage one-on-one conversations, configure settings, and analyze sentiment to elevate your communication strategies. Whether connecting email inboxes, understanding conversation rules, or troubleshooting deliverability issues, these articles equip you with the tools to communicate efficiently and effectively, ensuring every student interaction counts.

Conversations

Available exclusively to the Success team package: Everything you need to manage, sync, and use course data in Element451. Explore setup guides for LMS integrations, understand how course information flows into the platform, and discover best practices for putting that data to work—whether you’re identifying students who need support or celebrating academic wins.

Courses

Megan Strauss

Kelly Milnes

This section contains information on Field Management and Importing and Exporting data from Element451

Data Management

This collection guides you through managing application decision reviews and leveraging advanced tools to enhance decision-making. From getting started to exploring in-depth features like Intelligent Admissions, these articles ensure you maximize both staff productivity and student satisfaction.

Decisions

This collection walks you through setting up event-specific landing pages, managing registrations, and integrating key tools like Zoom for virtual engagements. Discover how to utilize automated messaging for confirmations and reminders, handle attendee lists, and integrate payment processing seamlessly. 

Forms

Timothy Davis

This collection dives into how to leverage detailed dashboards and reporting tools to discern trends and drive informed decisions. From monitoring campaign effectiveness to evaluating event engagements and beyond, these articles provide the guidance needed to navigate our analytics features, including segment usage, data hygiene, and advanced data-sharing options like Snowflake. 

Insights

Explore the variety of native and managed integration product and service offerings available in Element451.

Integrations

Journeys is a new way to track and visualize people completing sequential interactions.

Journeys

This collection guides you through designing, building, and optimizing Microsites to enhance interaction at every stage of the student journey, particularly during the admit phase. Learn how to incorporate various tools and content sections, like academic planners and social media feeds, to create a compelling, customized experience that resonates with each student and strengthens your institution’s appeal.

Microsites

Organizations

This collection offers a comprehensive guide to leveraging our library of pre-built tools designed to support every stage of the student journey. Explore Packs for everything from birthday greetings to sophisticated nurture campaigns, all customizable to fit your institution’s needs with just a few clicks. 

Packs

Pages

This collection provides essential guides on managing comprehensive profiles, using Segments for targeted engagement, and effectively utilizing Territory Management and Labels for organizational clarity. Learn to leverage these tools along with robust data insights for personalized communication and informed decision-making. From adding records to handling duplicates, these articles help you maximize the impact of your data.

People

Dive deep into configuring general settings such as branding and school-specific parameters, setting up sender domain authentication, and managing payment setups with rules and discount codes. This suite of articles also covers managing user permissions, securing your platform with robust security settings, and personalizing user experiences through profile template settings and preferred start pages.

Settings + Permissions

StudentHub

Surveys

Tasks

This collection offers comprehensive guides on creating and managing workflows and rules that drive engagement and ensure timely actions. Learn how to utilize components like steps, actions, conditions, and triggers effectively. Whether you’re setting up automated campaigns or implementing data-driven rules, these articles help you harness the full potential of these powerful tools to streamline processes and enhance student interactions.

Workflows + Rules

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